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Terms & Conditions/ Returns / Privacy Policy / Gift Vouchers

Terms & Conditions

Before ordering please check details, check sizes and descriptions thoroughly before purchasing, as although I try to give as much information as possible the photographs are not a true representation of scale. Colours on the photographs may vary slightly due to individual screen settings but my photo's are a good indication on colour as they have been taken in outdoor daylight for this reason. For the 3D children's pictures, as this artwork is made to order there may be very slight variations from those shown but colours and patterns will be the same.  

 

Postage/Returns/Personalisation

I use Royal Mail which is free to UK customers only. Other shipping costs are at the checkout. Payment can be by PayPal and other major credit/debit cards by using PayPal as a 'guest'. I can only accept returns on non-personalised artwork and will be happy to give a full refund if you are not satisfied with your non-personalised purchase. If for some reason you are not happy with your purchase and would like a refund please contact me via phone or email within two working days so I can resolve the situation. The item will need to be posted back to me and return postage will need to be tracked and paid for by the customer so please check you are happy with the product throughly before committing to buying. For personalised pictures please make sure you pass on the correct spelling (fill in the form after you pay in the 'order confirmation' page or simply email me from the 'contact' page) as mistakes cannot be returned unless an error has been made on my behalf, in which case I will be happy to rectify this at no cost to the purchaser.

 

Privacy Policy

I CathrynJeffArt am the data-controller of your personal information as it relates to my shop.

 

When you place an order from me I will receive your name, delivery address and email address from PayPal. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact form, I will receive your name and email address.

 

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With PayPal to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

 

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

 

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

 

If you are added to my emailing list to be notified of future workshop or exhibition dates it is because you have given me permission for your details to be added. I will never use your personal details for any other purpose and I will only keep your data to send you relevant information. As your details are confidential I will keep your data secure and only share it with people for whom you have explicit consent to share it with. I keep all devices where your information is stored password protected and I will delete them all or restrict use if asked.

 

Gift Vouchers

All Gift Vouchers are dated and expire 12 months from the date of issue. Gift Vouchers cannot be exchanged for cash. Gift Vouchers may only be redeemed against products of the same or higher value. Gift Vouchers will be either posted or emailed as a jpeg file. Please contact me to redeem the vouchers against any painting workshops (places are subject to availabiity). Gift Vouchers for products can be redeemed at the 'checkout' with the unique promo code stated on the voucher.

Cathryn Jeff Art